The Wedding File      
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Stephen Swain Photgapher
Stephen Swain Photgapher

Customer Care

Welcome to theweddingfile terms and conditions and customer care information.

To find what you are looking for please scroll down the page or click on one of the following:

Contact us
Product Details
Ordering on-line
Ordering by telephone
Payment Methods
Return of Goods
Postal and Packaging Charges and International Delivery
Ordering or Delivering Outside UK

Contact Us

By post: theweddingfile, 1 Evesden, The Forest, London, E11 1PJ

By telephone: 07860 214 009 Lines are open
9.00 a.m. to 8.00 p.m. Monday to Friday.

By email

Product Details

theweddingfile cover is made from a traditional book binding cloth and is not made of leather. It is currently available in two colours: Red and White. Every care has been taken to ensure that the colour reproduction on this site is a close representation. The file measures 185mm width x 225mm height x 50mm depth.

Ordering On-line

theweddingfile captures payment through PayPal who offer a secure online system. After clicking on BUY NOW you will be forwarded to the PayPal site.

Ordering By Telephone

Unfortunately we no longer operate a mail/telephone ordering system
Please order on-line.

Delivery UK

theweddingfile is dispatched by Royal Mail Monday to Friday. Royal mail will request a signature as proof of delivery therefore please select a delivery address where someone will be available to sign for the goods. Stock permitting, if your order is placed by 5.00 p.m. deliveries within the UK will normally be made within 3 working days. We will notify you by e-mail if there is any delay to your order.


We want you to be delighted with your wedding file and try to ensure the file arrives in perfect condition. Any claims for damage should be made in writing within 7 working days. Goods which are found to be damaged on receipt can be returned free of charge for a replacement.

Please read our Privacy Policy & Terms and Conditions.

Return of Goods

Goods must be returned, unused and in original packaging, within 7 working days for a refund to: 1 Evesden, The Forest, London, E11 1PJ. We recommend that you return items by registered post as we cannot be responsible for items lost prior to delivery to us. Original delivery charges are not refundable.

Postal and Packaging Charges and International Delivery

Currently orders are dispatched by Royal Mail via Recorded or International Signed For services, depending on delivery address. All orders will need to be signed for therefore please include an address where you will be able to sign for the goods. Insurance is included in these postal rates. Delivery within the UK, depending on stock, is usually delivered within 3 working days. International Deliveries are usually delivered within seven to ten working days. The postal charges will also include a packaging charge.

All orders delivered outside the UK are classified for postal charges under Europe or Rest of World. The file weighs 1170g therefore the International charges fall within the 1000-1200g pricing. We then add a tiny charge for the packing box.

Ordering or Delivering Outside UK

When delivering from the UK to an International address the goods may be subject to local import custom and excise duty, which you are responsible for paying. This does not apply to countries within the EC.